Perkins in Brainerd is hiring for a service leader!
Duties include:
- Achieves guest satisfaction through implementation of company policies, procedures, programs, and performance standards
- Monitors compliance with company standards and execution of all company policies to guarantee maximum guest satisfaction and a quality work environment
Position activities and tasks:
- Ensures that all guests are properly greeted, seated, and served
- Accountable for proper resolution of all guest complaints
- Ensures proper control of the facility and equipment through preventive maintenance,repairs, security measures, and adherence to safety and sanitation requirements
- Monitors and oversees food temperatures during hot and cold handling to reduce the incidence of risk factors known to cause food borne illness
- Trains employees during shift to guarantee proper and productive performance
- Takes responsibility and verifies that all menu items are prepared and served according to standards
- Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction
- Communicates with Manager on Duty and coworkers regarding product/service deficiencies, equipment, safety problems, etc
- Responsible for change fund, cash register, and guest check control. Performance will have a direct affect on the unit’s sales and profits through consistent guest satisfaction and cost controls
Physical requirements:
- Extensive standing, without breaks
- Exposure to heat, steam, smoke, cold
- Reaching heights of approximately 6 feet and depths of 2 1/2 - 3 ft.
- Must have high level of mobility/flexibility in space provided
- Must be able to fit through openings 30" wide
- Must be able to work irregular hours under heavy pressure/stress during busy times
- Bending, reaching, walking
- Communicating with guests
- Operating cash register
- Carrying trays of food products weighing about 20 pounds for distances up to 30 feet
- Lifting up to 50 pounds
Education level required:
- High school diploma; some college or degree preferred
Experience required:
- At least six months prior experience in guest service capacity
To apply: Please go to our website here and fill out the online application.https://careers.prkmc.com/search
