SUMMARY: Perform outstanding guest service on a daily basis. Maintain interdepartmental lines of communication while interacting with guests and resort staff. EXPECTATIONS: The employee must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to fulfill these functions. Ruttger’s further expects every employee to exhibit stellar guest service and a regular attendance record. ESSENTIAL DUTIES: • Completes guest check-in procedures. Post charges to guest accounts. • Cashes checks for guests according to approval policy. • Completes guest check out procedures. Settles guest accounts. • Handles cash, checks, credit cards, and direct billing requests properly. • Balances cash and all transactions at the close of each shift. • Operates POS system and runs daily reports. • Manages safe deposit boxes and room keys, according to policies and procedures. • Assists during any emergencies and follows proper procedures. • Sale of DNR licensing. • Maintain the daily count of newspapers. • Maintain the cleanliness and organization or the mailroom. • Promotes and supports positive working relationships and communications with all Guests, Co-Workers, and other departments. • Any and all other duties as assigned. EDUCATION and/or EXPERIENCE: • Previous hotel-related experience beneficial. • Computer/data entry and math stills strongly preferred. REQUIREMENTS: • Must be able to pass Ruttger’s background check. • Lift; push; pull; reach with arms and hands; move objects weighing up to forty (40) pounds.
Front Desk Staff
