Front Desk Agent

Cragun's Resort is looking to hire a Front Desk Agent.

As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring that their stay will become a memorable experience.  This is a friendly, engaging, and customer service driven position. 
 
Duties and responsibilities:

• Register guests, accommodate special requests whenever possible
• Understands room status and room status tracking
• Knows room locations, types of rooms available, and room rates
• Presents options and alternatives to guests and offers assistance in making choices
• Knows the location and types of available rooms as well as the activities and services of the property
• Maintains guest room key storage, and maintains and supervises access to safe deposit boxes
• Knows how to use front office equipment
• Process guest check-outs
• Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange
• Uses proper telephone etiquette
• Is aware of daily activities and meetings taking place in the hotel
• Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes

To apply: Go to our website here and fill out the online application.